Returns & Exchanges


Aquarest

30 Day Return

In the event you are not 100% satisfied with your new spa, you have up to 30 days from the date you receive your spa to return it for a refund of the purchase price with the following conditions:

  • The outbound freight cost of $550. will be deducted from your refund.
  • The return transportation and any other associated cost is the customer’s responsibility.
  • Refunds will not be processed until the spa has been returned to the factory and inspected.

Pasargad Home

  • Return Policy: Items can be returned within 2 weeks of delivery.
  • Table Lamps and Chandelier Lights are final sale and not eligible for return.
  • Order Shipping: Orders typically ship within 3–4 business days.

Durasage

30-Day Return Window

You have 30 days from the date of delivery to return your item(s). After 30 days, we are unable to accept returns.

Return Eligibility

  • Due to health and safety reasons, we cannot accept returns of used items. Items must be in new, unused condition, and in their original packaging to be eligible for a return.
  • Returns for change of mind (e.g., accidental order, better price available, no longer needed/wanted) will be subject to a 20% restocking fee.

Partial Refunds

In certain situations, partial refunds may be granted (if applicable):

  • Items not in their original condition, items that are damaged, or missing parts for reasons not due to our error.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
  • If a discounted return shipping label was provided, the return shipping cost will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us.

Leisurecraft

Order Cancelation Policy

  • Up to 14 days from order entry – you can cancel the order without penalty
  • After 14 days, a $65.00 cancelation fee will apply (item #: ORDCAN)
  • Within 7 days of the ship date, the order cannot be canceled
  • For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancelation fee (item#: ORDCAN)

Order Change Policy

  • Up to 14 days from order entry – you can edit/change the order without penalty
  • After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA)Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.
  • Within 7 days of the ship date, the order cannot be edited or changed
  • After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply (#ADDCHANGE)
  • For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.

Return Policy

Our stated return policy is: We do not accept returns

  • It is very expensive to return products back across the border

If a product must be returned to the factory, the following will apply:

  • 20% Restocking fee
  • Dealer/customer will be responsible for any and all shipping costs to the factory
  • Products must be returned in their original packaging and condition
  • Leisurecraft will inspect the product upon return and Leisurecraft will be the sole decider of the condition of the product and the amount of the refund.

Scandia

All items returned will be subject to a 20% restock fee. No Exceptions.

Most items may be returned within 14 days of receipt for a refund, gift certificate, or exchange (less shipping and handling). This includes all costs incurred by Scandia Mfg for transporting items promoted with free shipping. Items must be returned at the customer's expense, in new condition, in the original box with the manufacturer's packaging and information.

No returns for refunds or exchanges will be granted after 14 days of receipt. A Return Merchandise Authorization (RMA) number is required on all returns. Please contact our Customer Service Department at 1 (877) 467-2862 or customerservice@scandiamfg.com to obtain a Return Merchandise Authorization (RMA) number.

The following items are not returnable: Any equipment that has been previously installed, buckets and ladles, back and head rests, aromatherapy oils, towels, room kits (both modular and pre-cut), steam cabinets, doors and all customized items.

  • Defective Items:Most products come with a manufacturer's warranty and are mentioned on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty. Please refer to the warranty information and other supporting documentation that came with your product.
  • Refusals: Delivered by UPS, USPS, FedEx or RPS. If you refuse an item that is delivered by UPS, USPS, FedEx or RPS, for any reason other than damaged merchandise or a shipping error by Scandia Mfg, the order will be subject to a 15% restocking fee plus any and all applicable shipping charges. This includes all costs incurred by Scandia Mfg for transporting items promoted with free shipping.
  • Refusals Delivered by Commercial Freight Companies: If you refuse an item that is delivered by a commercial freight company for any reason other than damaged merchandise or a shipping error by Scandia Mfg, the order will be subject to a 25% restocking fee plus any and all applicable shipping charges.
  • Cancellations: Orders for pre-cut sauna kits, modular sauna rooms, steam rooms, commercial and residential steam room equipment, gas sauna heaters, doors and all custom made items can only be cancelled within 24 hours of order and cannot be returned.
  • Policies: Liability will extend only to the amount of the invoice. Scandia Mfg is not responsible for delayed shipment due to the shipping company. Shipping charges are non-refundable.
  • Returning Items: In addition to acquiring a Return Merchandise Authorization (RMA) from the Customer Service Department, the address of where the product will be returned to needs to be obtained, because Scandia Mfg uses a network of manufacturers located across the United States.

NOTE: No Refunds or Returns will be granted without a RMA number or proper return address given by the Customer Service Department.